Corrections policy
How to report a suspected entry-rule error and how safety-critical reports are handled.
A suspected wrong green result is our highest-priority editorial issue.
The project address is contact@tripcolour.com; use the subject "Entry rule correction". See the contact page for contact guidance.
If you are travelling soon, check directly with the destination authority, embassy and transport provider. Do not wait for a reply from this publication.
What to send
Include the page or result, passport country or countries if relevant, destination, date you saw the answer, wording you think is wrong, and an official source link if you have one. A screenshot is optional; remove identifying information first. Do not send passport numbers, document scans, booking references, birth dates or a detailed itinerary.
If an active result's email link prepares country and result text, your email application lets you review, edit or remove it before sending. Nothing is sent just by opening that link. Sharing a result is not the same as reporting an error to us.
What happens next
No response-time commitment is made. This is not a 24-hour or emergency service.
When a credible report indicates that a green answer may be unsafe, the operator prioritizes disabling the affected confident answer as soon as the report is read and checking official evidence. If the affected scope is unclear, confident answers may be paused more broadly. We do not keep an answer green just because a replacement answer is not ready.
We distinguish a corrected error from a rule that changed after the recorded check. Material changes are dated in the relevant record or page. We may contact the reporter for clarification but do not publish their identity without permission.
Records and other concerns
Routine report emails are deleted after 90 days, except where an active investigation, legal obligation or dispute requires longer retention. A correction history may be retained without reporter details. See the privacy policy.
For accessibility, privacy, security or content-rights concerns, use the same contact route, with a clear subject. We investigate credible rights claims and may temporarily remove disputed material while checking its provenance. Publisher details are in the legal notice.